Terms & Conditions

    Last Updated: August 10, 2026

    Welcome to Customchicpod. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

    By accessing or using our website, placing an order, or purchasing products from Customchicpod, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

    1. About Customchicpod

    Customchicpod is an online pet-focused store offering a variety of products for pets and their families.

    Our goal is to provide products that support enjoyable, comfortable, and engaging experiences for pets.

    Business Name: Customchicpod
    Address: 592 Walden Ave, Buffalo, NY 14211, United States
    Email: support@customchicpod.com
    Phone: +1 262-201-9016

    2. Use of Our Website

    You agree to use our website only for lawful purposes and in a manner that does not:

    • Violate any applicable laws or regulations

    • Interfere with the operation or security of our website

    • Attempt to gain unauthorized access to our systems

    • Misuse our website or services

    • Submit false, misleading, or fraudulent information

    • Infringe upon the rights of Customchicpod or any third party

    We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms & Conditions have been violated.

    3. Products and Product Information

    We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.

    However, product colors and appearance may vary depending on your device or screen settings.

    We reserve the right to:

    • Correct errors or inaccuracies

    • Update product information

    • Change product prices

    • Modify or discontinue products

    • Limit product quantities or purchases

    Such changes may be made at any time without prior notice.

    4. Orders

    When you place an order through our website, you are making an offer to purchase the selected products.

    After submitting an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

    We reserve the right to refuse, cancel, or limit an order when necessary, including in situations involving:

    • Product availability issues

    • Pricing or listing errors

    • Payment problems

    • Suspected fraudulent activity

    • Incorrect customer or shipping information

    • Unusual or unauthorized purchasing activity

    If we cancel an order after payment has been received, an applicable refund will be issued.

    5. Prices and Payment

    All prices displayed on our website are subject to change without notice.

    We currently accept payments through Stripe.

    Payment must be successfully authorized before an order can be processed.

    If your payment is declined or cannot be authorized, your order may not be completed.

    6. Shipping

    Our standard shipping terms are:

    • Handling time: 0–1 business days

    • Transit time: 1–3 business days

    • Order cut-off time: 5:00 PM

    • Orders of $100 or more: Free shipping

    • Orders under $100: $5.99 shipping fee

    Estimated delivery times are not guaranteed and may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, or other unforeseen circumstances.

    For additional information, please review our Shipping Policy.

    7. Returns and Refunds

    We accept eligible returns within 30 days of delivery.

    For approved eligible returns, Customchicpod covers the return shipping cost.

    Approved refunds are processed within 7 days after the returned item has been received and reviewed. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

    Additional requirements may apply to returned products. Please review our Return & Refund Policy for complete information.

    8. Damaged, Defective, or Incorrect Products

    If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

    We may request order information, photographs, or other details to help us review the issue and determine an appropriate resolution.

    9. Intellectual Property

    Unless otherwise stated, all content on the Customchicpod website, including text, logos, graphics, photographs, product descriptions, designs, and other materials, is owned by or licensed to Customchicpod.

    You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

    10. Third-Party Services

    Our website may use third-party services to support payment processing, analytics, shipping, website functionality, and other business operations.

    These third-party services may have their own terms and policies. Customchicpod is not responsible for the policies or practices of third-party services that we do not control.

    11. Website Availability

    We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

    We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

    12. Limitation of Liability

    To the extent permitted by applicable law, Customchicpod will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

    Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

    13. Indemnification

    To the extent permitted by applicable law, you agree to hold Customchicpod and its service providers harmless from claims, losses, damages, liabilities, and expenses arising from your misuse of our website, violation of these Terms & Conditions, or violation of applicable laws or third-party rights.

    14. Privacy

    Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

    By using our website, you acknowledge that you have reviewed our Privacy Policy.

    15. Changes to These Terms

    We may update or modify these Terms & Conditions from time to time.

    When changes are made, we will update the Last Updated date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.

    16. Governing Law

    These Terms & Conditions shall be interpreted and applied in accordance with applicable laws.

    Any disputes will be handled in accordance with the applicable laws and jurisdiction governing the business and transaction.

    17. Contact Us

    If you have questions about these Terms & Conditions, please contact us:

    Customchicpod
    592 Walden Ave
    Buffalo, NY 14211
    United States

    Email: support@customchicpod.com
    Phone: +1 262-201-9016

    Website: customchicpod.com

    Thank you for choosing Customchicpod. We appreciate your business and are committed to providing a positive experience for pets and their families.