Shipping Policy

    Last Updated: August 9, 2026

    At Customchicpod, we want your pet’s products to arrive safely and as quickly as possible. This Shipping Policy explains our order processing times, shipping costs, and delivery timeframes.

    Order Processing

    Orders are processed Monday through Friday.

    • Order Cut-Off Time: 5:00 PM

    • Handling Time: 0–1 business days

    • Transit Time: 1–3 business days

    Orders placed after the 5:00 PM cut-off time may be processed on the next business day.

    Shipping Rates

    We offer simple and transparent shipping rates:

    Order ValueShipping Cost
    $100 or moreFREE
    Under $100$5.99

    The applicable shipping fee will be displayed during checkout before you complete your purchase.

    Estimated Delivery Time

    After your order has been processed, the estimated transit time is 1–3 business days.

    The total estimated delivery timeframe is generally 1–4 business days, depending on when the order is placed and when processing begins.

    Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, holidays, or other unforeseen events.

    Order Tracking

    When tracking information is available, it may be provided to you by email after your order has been shipped. You can use the tracking information to monitor your package’s delivery progress.

    Shipping Address

    Please make sure your shipping information is accurate and complete when placing your order. Customchicpod is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

    If you notice an error in your shipping information after placing an order, please contact our support team as soon as possible. We will do our best to assist you before the order is shipped.

    Delayed or Missing Packages

    If your order does not arrive within the expected delivery timeframe, please contact us so we can help review the shipment status.

    Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s transportation and delivery processes.

    Questions About Shipping?

    If you have any questions about our shipping policy or your order, please contact us:

    Customchicpod
    Email: support@customchicpod.com
    Phone: +1 262-201-9016
    Address: 592 Walden Ave, Buffalo, NY 14211, United States

    We appreciate your trust in Customchicpod and look forward to getting your pet’s products to you.