Return & Refund Policy

    Last Updated: August 9, 2026

    At Customchicpod, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to accept eligible returns within 30 days of delivery.

    30-Day Return Policy

    You may request a return within 30 days of receiving your order.

    To be eligible for a return, the item should be returned in its original condition and, where applicable, with its original packaging and accessories.

    We recommend contacting us before sending any item back so we can provide the appropriate return instructions.

    Return Shipping

    Customchicpod covers the return shipping cost for eligible returns.

    Customers will not be charged a return shipping fee for an approved return.

    Refunds

    Once we receive and inspect the returned item, we will process your refund.

    Approved refunds will be issued within 7 days of receiving the returned item and completing the return review.

    The refund will generally be sent back to the original payment method used for the purchase.

    Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

    Damaged, Defective, or Incorrect Items

    If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

    We will review the issue and work with you to find an appropriate solution, which may include a replacement or refund.

    For faster assistance, please provide your order information and, when appropriate, clear photos of the item and its packaging.

    Items That Cannot Be Returned

    Certain items may not be eligible for return when they are used, damaged after delivery due to customer handling, or otherwise not in their original condition.

    If an item has specific return restrictions, those restrictions will be communicated on the applicable product page or during the return process.

    How to Request a Return

    To start a return, please contact our customer support team with:

    • Your order number

    • The name of the item you want to return

    • The reason for the return

    • Any relevant photos or additional information

    Our support team will provide the next steps for your return.

    Questions About Returns or Refunds?

    If you have questions about our Return & Refund Policy, please contact us:

    Customchicpod
    Email: support@customchicpod.com
    Phone: +1 262-201-9016
    Address: 592 Walden Ave, Buffalo, NY 14211, United States

    We appreciate your trust in Customchicpod and are committed to providing a straightforward and customer-friendly shopping experience.