Privacy Policy
Last Updated: August 10, 2026
At Customchicpod, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase through Customchicpod.
1. Information We Collect
When you visit our website, create an order, contact us, or otherwise interact with our services, we may collect certain information.
Personal Information
Depending on how you interact with our website, we may collect:
Full name
Email address
Phone number
Billing or shipping address
Order details
Information you provide when contacting customer support
Payment Information
Payments are processed through Stripe. Payment-related information may be collected and processed by Stripe to authorize and complete transactions.
Customchicpod does not need to directly store your complete payment card information.
Website and Usage Information
We may automatically collect certain information when you use our website, including:
IP address
Browser type and device information
Pages visited
Website interaction information
Date and time of visits
General usage and activity information
We use Google Analytics to help us understand how visitors use our website and improve our services.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill orders
Provide shipping and delivery services
Communicate with you about your orders
Respond to customer service requests
Process returns and refunds
Provide information about our products and services
Improve our website and customer experience
Understand website traffic and usage
Detect and help prevent fraudulent or unauthorized activity
Maintain the security and functionality of our website
Comply with applicable legal and regulatory requirements
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better customer experience.
Cookies are small data files that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
Remembering website preferences
Supporting website functionality
Understanding how visitors use our website
Measuring website performance
Improving our products and services
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information about website visits, interactions, devices, and general usage patterns. We use this information to understand website performance and improve the customer experience.
Google may process information collected through Google Analytics according to its own privacy practices and policies.
5. Payment Processing Through Stripe
We use Stripe to process payments securely.
When you make a purchase, Stripe may process payment and transaction information necessary to complete the transaction, prevent fraud, and provide payment-related services.
Information processed by Stripe is subject to Stripe’s applicable privacy policies and terms.
6. How We Share Information
We do not sell your personal information for money.
We may share information with trusted service providers when necessary to operate our business and provide services to you. These may include:
Payment processors such as Stripe
Shipping and delivery providers
Website and hosting service providers
Analytics providers such as Google Analytics
Customer support or technology service providers
Government authorities or other parties when required by applicable law
We only share information when reasonably necessary for the relevant business, legal, security, or service-related purpose.
7. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
9. Children’s Privacy
Our website and services are intended for a general audience and are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
10. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
Third-party services, including payment and analytics providers, may have their own privacy policies and practices. We encourage customers to review the privacy policies of those services when appropriate.
Customchicpod is not responsible for the privacy practices of third-party websites or services that we do not control.
11. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.
You may also be able to control certain cookie and analytics preferences through your browser or device settings.
To make a privacy-related request, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Customchicpod
592 Walden Ave
Buffalo, NY 14211
United States
Email: support@customchicpod.com
Phone: +1 262-201-9016
Website: customchicpod.com
We value your privacy and appreciate your trust in Customchicpod.