Frequently Asked Questions
Welcome to Customchicpod!
We’ve put together answers to some of the most common questions about our products, orders, shipping, returns, refunds, and payments. If you can’t find the information you’re looking for, please contact our support team.
About Customchicpod
What is Customchicpod?
Customchicpod is a pet-focused online store offering a variety of products designed to make everyday life more enjoyable, comfortable, and engaging for pets and their families.
Our goal is not only to provide useful and fun pet products but also to support the overall well-being and happiness of pets.
What types of products do you sell?
We offer a variety of pet-related products, including pet toys and other products designed for everyday pet needs, play, comfort, and enrichment.
Our selection may change over time as we introduce new products.
Orders
How can I place an order?
Simply browse our website, choose the products you would like to purchase, add them to your cart, and complete the checkout process.
Once your payment has been successfully processed, you will receive an order confirmation.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it.
Because orders may begin processing quickly, we cannot guarantee that changes or cancellations can be made after processing or shipment has started.
How will I know if my order has been shipped?
When tracking information is available, it may be provided to you by email after your order has been shipped.
Shipping
How long does order processing take?
Our standard handling time is 0–1 business days.
Orders placed after our 5:00 PM cut-off time may be processed on the next business day.
How long does shipping take?
Our estimated transit time is 1–3 business days after the order has been processed.
The total estimated delivery timeframe is generally 1–4 business days, depending on when the order is placed and processing begins.
How much does shipping cost?
Shipping costs are based on your order total:
Orders of $100 or more: Free shipping
Orders under $100: $5.99 shipping fee
The applicable shipping cost will be displayed during checkout.
Do you provide order tracking?
When tracking information is available, it may be sent to you by email after your order has been shipped.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items should generally be in their original condition and, where applicable, include their original packaging and accessories.
Who pays for return shipping?
For eligible approved returns, Customchicpod covers the return shipping cost.
Customers will not be charged a return shipping fee for an approved return.
When will I receive my refund?
Once we receive and review your returned item, an approved refund will be processed within 7 days.
Refunds are generally issued to the original payment method used for the purchase.
Your bank or payment provider may require additional time to make the funds available in your account.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or different from what you ordered, please contact our support team as soon as possible.
Please include your order information and, when appropriate, photos of the item and packaging so we can review the issue and assist you.
Payments
What payment method do you accept?
We currently accept payments through Stripe.
Is my payment information secure?
Payments are processed through Stripe’s payment infrastructure. We do not need to directly handle or store your complete payment card details.
What happens if my payment is declined?
If your payment cannot be authorized, the order may not be completed. Please check your payment information or contact your bank or payment provider if necessary.
Customer Support
How can I contact Customchicpod?
If you have questions about an order, product, shipping, returns, refunds, or anything else, our support team is happy to help.
Email: support@customchicpod.com
Phone: +1 262-201-9016
Business Address:
592 Walden Ave
Buffalo, NY 14211
United States
What if my question isn’t answered here?
No problem! Please contact us at support@customchicpod.com, and we’ll do our best to assist you.
Customchicpod
Better Products. Happier Pets.
Thank you for choosing Customchicpod. We’re proud to be part of the journey toward happier and more enjoyable lives for pets and their families.